Each of our partners has the right to specify the refund policy based on each individual product. Please read the product descriptions very carefully! Unless otherwise stated, on the description, each product (tour/ticket/activity) is Non-refundable.
However, if the product description indicates 'Easy Cancellation', the following rules apply:
Please note: The supplier has the right to request higher compensations on your part in case they can prove that your cancellation has caused higher expenses than the applicable flat-rate. Ex. Cancellations of group bookings.
If you are entitled to a refund, your refund will be processed using the same payment method with which you completed the purchase. For credit card refunds, the exact time of your refund is dependant on your specific bank and credit card agreement. Refunds made by a bank transfer shall be processed within seven business days.