If your promotional code is giving you trouble, try the following troubleshooting steps:
Check the conditions of the promotion code. Some promo codes only apply to certain destinations, activities, or specific time periods.
Clear your cache and browser cookies to remove old promotion codes that might still be saved.
If you are still having trouble after taking these steps, please visit your user profile:
Log in to your DoTravel account
Click on “Support”
Click “Contact DoTravel”
Specify subject of your query (e.g. Trouble with Promo Code)
Set department to “Booking”
Specify your query
We will get in touch with your shortly. Please note that you will receive an email notification when you receive a reply. So there is no need to worry about missing it if you don't check your user profile often.