Can I get a discount?

I received a promotion code. Can I apply it towards a tour I have already paid for?

Can I get a discount for booking more tours/activities with you?

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Can I book activities locally or on-site?

Why do I have to provide my weight or age for some activities/tours?

I want to make a reservation but the calendar doesn't go that far in the future. What can I do?

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Is my personal information safe?

Is my payment information safe?

Do you store my credit card information in your system?

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What is Your refund policy?

How do I cancel my booking?

I am having trouble canceling my reservation. What can I do?

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How do I create my DoTravel account?

How do I deactivate my DoTravel account?

I forgot my password. How can I reset it?

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An error occurred when processing my credit card; what should I do now?

Can I pay with multiple credit cards at the checkout?

Why has my payment not gone through?

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How do I write a review about my recent activity or tour?

Why isn’t my review appearing on the site?

Can anyone review a product on DoTravel?

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What is the difference between private, small group, and standard tours?

Do I need travel insurance?

What can I do if I have luggage with me on the day of the activity?

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The tour supplier has changed the itinerary since my reservation. Will this affect my booking?

What happens if the weather is bad on the day of my tour?

What should I do if I can’t find the tour provider at the meeting point?

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