At DoTravel, we value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us.
Personal Information is information that identifies you personally, such as your first and last name, email, telephone number, postal, username and password, and billing information (such as your credit card number, cardholder name, card expiration date and a card verification value). We also collect other types of information that does not identify you personally, such as gender, country of residence and other demographic related information. This includes your IP address as well as data about the beginning and end of sessions and the device used. It may also contain data used to identify you.
You can choose to not provide information to us, but in general some information about you is required in order for you to register as a member; book tours/activities/tickets; complete a traveler profile; participate in a survey, contest, or sweepstakes: ask us question: or initiate other transactions on our site.
We use other information about you for the following general purposes: to provide you with the products and services you request: to provide you with booking confirmation and updates: to manage your account, including processing bills and providing booking notifications; to communicate with you in general: to respond to your questions and comments: to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with our website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms and Use; and as otherwise described to you at the point of collection.
One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users improving your user experience.
Information About Others
When you make a reservation for other people through our websites, we will request personal information and travel preferences about that individual. You must obtain the consent of other individuals prior to providing us with their personal information.
Information from Other Sources
When you visit Do Travel or any of our affiliates websites hosted by us, our web server automatically recognizes and collects your IP Address, which is assigned by your Internet Service Provider, Web Browser Software (such as Internet Explorer, Safari, Chrome, or Firefox), and referring website. We may also collect information about your online activity, such as product pages viewed and bookings made.
If you are subscribed to any of our email marketing communications - including newsletters, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country. We believe these email messages will provide you with useful information about travel-related special offers available through our site. You will be given the opportunity to unsubscribe from commercial emails in any such message that we send you. If you are a registered user, you can also modify your choice at any time on your User Profile page. Please, note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
These data serve the purposes of delivering the service and designing it in a needs-based manner and inhibiting fraud.
You can contribute to Do Travel websites in a number of different ways, such as including writing reviews, uploading photos, filling out your public profile and interacting with our official social media accounts. We may store these contributions (your “content”), publicly display them on our websites and social media, affiliate partners, and distributors, display them to other users, share them with our affiliate partners and distributors, and use them for promotional purposes. Note that if you include Personal Information inside of the “content” written by you, it can be used and viewed by others. We are not responsible for the information you choose to include in your “content.”
Location Information and Other Information from Devices
When you download data, access one of our web pages optimized for mobile devices, we may, as described above in this declaration, collect information about you and your mobile device. This may include data about your location. We use this information to provide location-based services such as search results and other personalized content for you if approved by you and your device. On most mobile devices, you can control or disable location services in the settings menu. If you have questions about how to disable location services on your device, we recommend that you contact your mobile service provider or the manufacturer of your device.
Transfer of Personal Data
Do Travel, in particular, will not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities are done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal data protection regulations.
With Whom We Share Your Information
Do Travel may share your information with the following entities.
Who provide services or functions on our behalf, including payment processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.
Sharing with Referring Websites
Companies within our corporate family
We also may share your information:
In response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims, or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. We may tell our advertisers the number of visitors we have received through our website, and which are the most popular products. This information does not contain any personal information and is used to develop content and services we hope you will find interest.
How We Use And Disclose Your Personal Information
We use your personal information in the following ways:
For registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about Do Travel and invitations from Do Travel related companies
- To provide you with the information you request about our products
- To send you email marketing messages and information
- To enable our third-party suppliers to fulfill your bookings
- To confirm your purchases
- To ensure you are correctly billed
- To enable us to publish content you submit to us to our related websites
- To measure and track demographic details about our customers
- To target content on our website to more closely match your interests and otherwise customize your experience with Do Travel, including customizing the ads shown to you
- To target the appropriate content for email marketing messages to better match your interests
- To respond to your questions and comments
- To measure interest in and improve our products, services, and websites
- To notify you about offers and products or services available from our partners or us that may be interesting to you
- To solicit information from you, including through surveys
- To resolve disputes or troubleshoot problems
- To prevent potentially prohibited or illegal activities
- As otherwise described to you at the point of collection
- To tailor our products and services to suit your personal interests and the manner in which visitors use our sites and social media assets
- To operate, evaluate and improve our business and the products and services we offer
- To analyze and enhance our marketing communications and strategies (including identifying when emails sent to you have been received and read)
- To analyze trends and statistics regarding visitors’ use of our sites and social media assets, and the purchases visitors make on our sites
- To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
How You Can Access Your Information & Your Choices
You can access and update your Personal Information by accessing your account via Do Travel website. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
You can also close your Do Travel account by accessing your account via Do Travel website. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your Personal Information. However, you can open a new account at any time.
Please, also note that we may retain certain Personal Information and Other Information associated with your account in our archives as long as necessary for the purposes stated in this privacy statement, including for analytical purpose as well as for recordkeeping integrity, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.
Our Affiliates, Distributors and Suppliers
Some affiliates, distributors and/or suppliers may operate in countries or states that do not have laws or regulations for the protection and safeguarding of any Personal Information. Do Travel seeks to take reasonable steps to persuade all its affiliates, distributors and suppliers to adopt and adhere to privacy policies that are substantially similar to this one. However, please be aware that Do Travel is not in a position to force adherence, so we will rely on you and our other customers to inform us if you believe your privacy is not being adequately protected by our affiliates, distributors, and suppliers.
Cookies And Other Technologies for Processing Data During the Use of This Website
When you visit our website, information may be stored on your computer in the form of cookies. Cookies are small text files that are transferred between a web server and your browser and are stored on your computer’s disk. This makes it possible to recognize you when you re-visit the website.
We may use Pseudonymous Usage Profiles for Advertising and Market Research (Web Track and Analysis) for the purpose of advertising and market research and to optimize the user experience of our website; we use web tracking technology. It is called Pseudonymous usage profile because we can recognize your IP addresses and store it in anonymized form. Usage Profiles is also known for allowing retargeting the market, enabling us to place ads with interesting offers also on other websites that you may visit.
Our website uses Google Analytics, a web analytics service by Google Inc. The information about your use of this website collected using cookies is usually transferred to and stored an serves of Google Inc. in the United States (US). Prior to the transfer to the US, Google masks and thereby anonymizes your IP address within the territory of the European Union (EU) or the European Economic Area. Only in exceptional cases, the full IP address is sent to and masked by Google servers in the US. Google will not combine your IP address with any other data held by Google. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout.
Based on the services offered by Google, we may advertise through Google Double-Click, Google AdWords Conversion and Google Dynamic and other Advertising Networks. By placing a cookie on your device to track your surf profile across web pages, allows us to analyze what happens after a user has clicked on one of our ads, e.g., whether a user has ordered a product or has viewed the advertisement from a mobile device. You can opt-out of such interest-based ads via the Google Ads preferences pages: https://support.google.com/accounts/answer/2662856#everywhere.
This site uses invisible reCAPTCHA technology to detect bots, reCAPTCHA works by collecting hardware and software information, such as device and application data, and the results of integrity checks, and sends that data to a reCAPTCHA service provider analysis.
Do Not Track Signals (DNT) and Similar Mechanisms may have been transmitted to Do Travel and other websites due to the differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Do Travel does not currently respond to DNT signals. Once the internet industry has settled on standards related to this issue and Do Travel recognizes such standards, we will reassess how to respond to these signals.
Mailing and Email Communications You can Expect to Receive from Do Travel
We may send you marketing emails with information about Do Travel deals, destination, and product news, offers, competitions, service evaluation, researches, and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving email marketing communications from Do Travel, you have several choices for opting out of future mailings:
You may unsubscribe at any time by following the directions and lick included in each email marketing message we send.
When you register as a Do Travel member, you may click on your name at the right-top of any page of our website and update your “Account Settings.”
You may email firstname.lastname@example.org and request to be unsubscribed by including your name, email address, and the words “unsubscribe” in the subject or message body.
Please, note that even if you opt-out of receiving future marketing communications from Do Travel, we will continue to send you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions, and policies.
Our Security and Storage Measures
We want you to feel confident about using the services offered by this website, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures in order to help to prevent and to protect the information you provide us with.
We use industry-standard encryption protocols when receiving and transferring your Personal Information; an example is the requirement of a “secure session” established whenever using Secure Socket Layer (SSL).
Please, note that no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give in absolute assurance that the information you provide to us will be secure at all times. Do Travel will not be responsible for events arising from unauthorized access to your Personal Information. Do Travel will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will seek to investigate whether the security breach was related to the data transmissions from or to Do Travel and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.
This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 years old send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
Direct requests for information, questions, complaints or suggestions to the following address:
Carrer de Sardenya 311, Piso Principal, Oficina 5
Tel: +34 934 58 19 15
Or via email: email@example.com
Barcelona, May 2018.