At DoTravel, we value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us.
Protecting your privacy is a responsibility we take very seriously. In this statement, we explain how we handle your personal data as part of your use of our website, mobile applications, via email, and through our service providers and distribution partners. We do not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third-party operating any on any site to which our websites contain a link. By downloading, accessing or using our websites or content, or using on a mobile phone, tablet or similar device, you agree to the terms and conditions of this Privacy Policy.
General Information
Personal Information is information that identifies you personally, such as your first and last name, email, telephone number, postal, username and password, and billing information (such as your credit card number, cardholder name, card expiration date and a card verification value). We also collect other types of information that does not identify you personally, such as gender, country of residence and other demographic related information. This includes your IP address as well as data about the beginning and end of sessions and the device used. It may also contain data used to identify you.
You can choose to not provide information to us, but in general some information about you is required in order for you to register as a member; book tours/activities/tickets; complete a traveler profile; participate in a survey, contest, or sweepstakes: ask us question: or initiate other transactions on our site.
We use other information about you for the following general purposes: to provide you with the products and services you request: to provide you with booking confirmation and updates: to manage your account, including processing bills and providing booking notifications; to communicate with you in general: to respond to your questions and comments: to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with our website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms and Use; and as otherwise described to you at the point of collection.
One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users improving your user experience.
Information About Others
When you make a reservation for other people through our websites, we will request personal information and travel preferences about that individual. You must obtain the consent of other individuals prior to providing us with their personal information.
Information from Other Sources
We may also obtain both personal and non-personal information about you from affiliated entities, business partners, and other independent third-party sources and add it to our account information. Examples of information we may receive could be demographic and contact information. As another example, if you access third-party services, such as social media through our website or before coming to our website, we may collect information such as your name, email address, profile picture, gender, list of friends, and other information that you authorize us to receive. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your perspective locations (“Location Data”) to provide you with relevant content. We will work with our existing partners and potential future partners to improve and personalize your use of our website following the practices outlined in this Privacy Policy.
Automatic Information
When you visit Do Travel or any of our affiliates websites hosted by us, our web server automatically recognizes and collects your IP Address, which is assigned by your Internet Service Provider, Web Browser Software (such as Internet Explorer, Safari, Chrome, or Firefox), and referring website. We may also collect information about your online activity, such as product pages viewed and bookings made.
If you are subscribed to any of our email marketing communications - including newsletters, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country. We believe these email messages will provide you with useful information about travel-related special offers available through our site. You will be given the opportunity to unsubscribe from commercial emails in any such message that we send you. If you are a registered user, you can also modify your choice at any time on your User Profile page. Please, note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
These data serve the purposes of delivering the service and designing it in a needs-based manner and inhibiting fraud.
Your Contributions
You can contribute to Do Travel websites in a number of different ways, such as including writing reviews, uploading photos, filling out your public profile and interacting with our official social media accounts. We may store these contributions (your “content”), publicly display them on our websites and social media, affiliate partners, and distributors, display them to other users, share them with our affiliate partners and distributors, and use them for promotional purposes. Note that if you include Personal Information inside of the “content” written by you, it can be used and viewed by others. We are not responsible for the information you choose to include in your “content.”
Location Information and Other Information from Devices
When you download data, access one of our web pages optimized for mobile devices, we may, as described above in this declaration, collect information about you and your mobile device. This may include data about your location. We use this information to provide location-based services such as search results and other personalized content for you if approved by you and your device. On most mobile devices, you can control or disable location services in the settings menu. If you have questions about how to disable location services on your device, we recommend that you contact your mobile service provider or the manufacturer of your device.
Transfer of Personal Data
Do Travel, in particular, will not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities are done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal data protection regulations.
With Whom We Share Your Information
Do Travel may share your information with the following entities.
Suppliers
Such as activity providers, who are directly involved in fulfilling the purchase you have made from us. Throughout this site, all services provided by a third-party supplier are described as such. By making a reservation through this site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related service. These suppliers are not controlled by Do Travel and personal information disclosed to them is subject to the applicable supplier’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any supplier whose products you purchase through this website.
Third-Party Vendors
Who provide services or functions on our behalf, including payment processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.
Sharing with Referring Websites
If you were referred to Do Travel from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and travel preferences, about you with that referring website. We have not placed limitations on the referring websites’ use of personal information, and we encourage you to review the privacy policy of any website that referred you to Do Travel.
Companies within our corporate family
We may share your personal information with our parent company and corporate affiliates, including Things To Do. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
We also may share your information:
In response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims, or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. We may tell our advertisers the number of visitors we have received through our website, and which are the most popular products. This information does not contain any personal information and is used to develop content and services we hope you will find interest.
How We Use And Disclose Your Personal Information
We use your personal information in the following ways:
For registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about Do Travel and invitations from Do Travel related companies
- To provide you with the information you request about our products
- To send you email marketing messages and information
- To enable our third-party suppliers to fulfill your bookings
- To confirm your purchases
- To ensure you are correctly billed
- To enable us to publish content you submit to us to our related websites
- To measure and track demographic details about our customers
- To target content on our website to more closely match your interests and otherwise customize your experience with Do Travel, including customizing the ads shown to you
- To target the appropriate content for email marketing messages to better match your interests
- To respond to your questions and comments
- To measure interest in and improve our products, services, and websites
- To notify you about offers and products or services available from our partners or us that may be interesting to you
- To solicit information from you, including through surveys
- To resolve disputes or troubleshoot problems
- To prevent potentially prohibited or illegal activities
- To enforce our Terms of Use
- As otherwise described to you at the point of collection
- To tailor our products and services to suit your personal interests and the manner in which visitors use our sites and social media assets
- To operate, evaluate and improve our business and the products and services we offer
- To analyze and enhance our marketing communications and strategies (including identifying when emails sent to you have been received and read)
- To analyze trends and statistics regarding visitors’ use of our sites and social media assets, and the purchases visitors make on our sites
- To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
How You Can Access Your Information & Your Choices
You can access and update your Personal Information by accessing your account via Do Travel website. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
You can also close your Do Travel account by accessing your account via Do Travel website. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your Personal Information. However, you can open a new account at any time.
Please, also note that we may retain certain Personal Information and Other Information associated with your account in our archives as long as necessary for the purposes stated in this privacy statement, including for analytical purpose as well as for recordkeeping integrity, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.
Our Affiliates, Distributors and Suppliers
Tours, activities, and experiences advertised on our site are made available through our third-party affiliates, distributors and suppliers. Our affiliates, distributors, and suppliers may have privacy policies that differ from Do Travel’s Privacy Policy.
You should also be aware that some product or tour suppliers and some of our affiliates and distributors may need additional Personal Information or Other Information (such as health or physical fitness information) to determine whether you can participate or not in an activity. You should read and rely upon the relevant supplier, affiliate or distributor Privacy Policy only (and not Do Travel’s Privacy Policy), if Do Travel does not collect this information from you directly.
Some affiliates, distributors and/or suppliers may operate in countries or states that do not have laws or regulations for the protection and safeguarding of any Personal Information. Do Travel seeks to take reasonable steps to persuade all its affiliates, distributors and suppliers to adopt and adhere to privacy policies that are substantially similar to this one. However, please be aware that Do Travel is not in a position to force adherence, so we will rely on you and our other customers to inform us if you believe your privacy is not being adequately protected by our affiliates, distributors, and suppliers.
Cookies And Other Technologies for Processing Data During the Use of This Website
When you visit our website, information may be stored on your computer in the form of cookies. Cookies are small text files that are transferred between a web server and your browser and are stored on your computer’s disk. This makes it possible to recognize you when you re-visit the website.
Most browsers are configured to accept cookies automatically. By configuring your browser, you may prevent that cookies are stored, and you may also erase cookies at any time. Please note that without cookies, the use and experience of our services via this website may be impeded or impossible. In particular, without cookies, it may not be possible to book a guide, as cookies are required to verify your booking data. Via your browser settings, you can also prevent certain cookies (such as third-party-cookies) from being stored, e.g., if you want to prevent web tracking. You will find further information in your browser’s help section. You can also use a browser plugin to protect your privacy, such as AdBlock, Ghostery or NoScript (before installing any plugins, consider their respective applicable privacy policy). To learn more about changing your browser’s cookie settings, please see the appropriate informational link:
First-Party Cookies
To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. If you register on our website, we may use cookies to retain your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you check the box “Remain logged in.” Please note that user credentials, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.
Third-Party Cookies
We may collect information about your searches and other site activities and use third-party advertising companies to serve ads while you are visiting our websites and permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Please note that we don't have access to control cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Below we describe our different ways to collect data through this type of cookies:
We may use Pseudonymous Usage Profiles for Advertising and Market Research (Web Track and Analysis) for the purpose of advertising and market research and to optimize the user experience of our website; we use web tracking technology. It is called Pseudonymous usage profile because we can recognize your IP addresses and store it in anonymized form. Usage Profiles is also known for allowing retargeting the market, enabling us to place ads with interesting offers also on other websites that you may visit.
Our website uses Google Analytics, a web analytics service by Google Inc. The information about your use of this website collected using cookies is usually transferred to and stored an serves of Google Inc. in the United States (US). Prior to the transfer to the US, Google masks and thereby anonymizes your IP address within the territory of the European Union (EU) or the European Economic Area. Only in exceptional cases, the full IP address is sent to and masked by Google servers in the US. Google will not combine your IP address with any other data held by Google. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout.
Based on the services offered by Google, we may advertise through Google Double-Click, Google AdWords Conversion and Google Dynamic and other Advertising Networks. By placing a cookie on your device to track your surf profile across web pages, allows us to analyze what happens after a user has clicked on one of our ads, e.g., whether a user has ordered a product or has viewed the advertisement from a mobile device. You can opt-out of such interest-based ads via the Google Ads preferences pages: https://support.google.com/accounts/answer/2662856#everywhere.
This website contains tracking technology by Bing, and it may collect and store usage data in pseudonymous profiles for the purposes of web analysis and interest-based advertising. You can opt-out, such data collection and storage at any time with effect for the future by setting an opt-out cookie on your computer or device via the website of the “European Interactive Digital Advertising Alliance” (EDAA): http://www.youronlinechoices.com/es/preferencias/. Also, you will find further information on the data processing by Bing in the Privacy Policy of Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/privacy-and-data-protection-policies.
Our website may use Web beacons (also known as clear gifs, pixel tags or web bugs), such as the Facebook Pixel and Pinterest Pixel, that are placed in the code of our web page. Web beacons allow to monitor the traffic patterns of users from one page within our sites from an online advertisement displayed on a third-party website and to improve the website performance. You can opt-out of such data collection and storage at any time with effect for the future by setting an opt-out-cookie on your computer or device via the website of the EDAA (see the point number for of this same section). You will find further information on the data processing by Facebook in the privacy policy of Facebook (https://www.facebook.com/privacy/explanation), and also in the privacy policy of Pinterest (https://policy.pinterest.com/en/privacy-policy).
This site uses invisible reCAPTCHA technology to detect bots, reCAPTCHA works by collecting hardware and software information, such as device and application data, and the results of integrity checks, and sends that data to a reCAPTCHA service provider analysis.
Do Not Track Signals (DNT) and Similar Mechanisms may have been transmitted to Do Travel and other websites due to the differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Do Travel does not currently respond to DNT signals. Once the internet industry has settled on standards related to this issue and Do Travel recognizes such standards, we will reassess how to respond to these signals.
Mailing and Email Communications You can Expect to Receive from Do Travel
We may send you marketing emails with information about Do Travel deals, destination, and product news, offers, competitions, service evaluation, researches, and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving email marketing communications from Do Travel, you have several choices for opting out of future mailings:
You may unsubscribe at any time by following the directions and lick included in each email marketing message we send.
When you register as a Do Travel member, you may click on your name at the right-top of any page of our website and update your “Account Settings.”
You may email unsubscribe@dotravel.com and request to be unsubscribed by including your name, email address, and the words “unsubscribe” in the subject or message body.
Please, note that even if you opt-out of receiving future marketing communications from Do Travel, we will continue to send you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions, and policies.
Our Security and Storage Measures
We want you to feel confident about using the services offered by this website, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures in order to help to prevent and to protect the information you provide us with.
We use industry-standard encryption protocols when receiving and transferring your Personal Information; an example is the requirement of a “secure session” established whenever using Secure Socket Layer (SSL).
Please, note that no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give in absolute assurance that the information you provide to us will be secure at all times. Do Travel will not be responsible for events arising from unauthorized access to your Personal Information. Do Travel will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will seek to investigate whether the security breach was related to the data transmissions from or to Do Travel and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.
Children’s Privacy
This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 years old send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy policy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
Changes to Our Privacy Policy
We know that our business is continually evolving as we introduce new products and feature, and, as such, we may update this Privacy Policy in the future.
Do Travel reserves the right to change this Privacy Policy by posting the changes on its website. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version. Using a website after a notice of changes has been sent to you or published on our website shall constitute consent to the changed terms and practices.
Direct requests for information, questions, complaints or suggestions to the following address:
Enjoy Travel Technology Limited (trading as Do Travel)
The Barn Hall Mews, Boston Spa, Wetherby, England, LS23 6DT
United Kingdom
Call our UK support team: +44 (0)330 165 9369
Or via email: hi@dotravel.club
This Privacy Policy is effective as of May 25, 2018.