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Before the tour we were contacted to move this by an hour forward due to an extraordinary funeral in the Duomo. This was handled well. It's a very popular tour so there was about 20 of us on there yet
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it never felt too crowded or so that we couldn't hear the guide. Paula was very knowledgable and shared a lot of history with us. You do skip the line for the lift which is an advantage. Well worth it, really don't think it would be as good without a guide.
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